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Author Topic: cannot access site from ISP virginmedia.com  (Read 28823 times)
peter50
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« on: October 20, 2009, 11:47:27 AM »

Hi

I cannot access my site www.uksailingweather.co.uk (hosted by 50webs free) from the ISP virginmedia.com

I looked at your forums and see others having similar problem.

I contacted my ISP who comments:

“site host has blocked the IP range you  are on, If you post on their support forum they should be able to add your
IP this may be quicker. If no joy post back here and I will raise it for you.
--
--
Kind Regards
Graham Halvorsen
Virgin Media Technical Support”


Regards Peter Morris
_____________________________________________________________

The complete postings from virgin support board are pasted below:

Kay Drury wrote:
> "Peter50" <morrispeter at ntlworld.com> wrote in message
> news:shfDm.45697$cb4.3795@newsfe23.ams2...
>> Hi,
>>
>> The website www.uksailingweather.co.uk cannot be reached by my
>> virginmedia connection for the last 24 hours.
>>
>> It can be reached on my mobile internet connection
>>
>> On the hosts forum there is an indication that other vigin media
>> customers cannot access sites hosted by 50webs.com but other
>> internet ISP's are not affected.
>>
>> Can you help please?
>>
>> regards Peter
>>
>> Microsoft Windows XP [Version 5.1.2600]
>> (C) Copyright 1985-2001 Microsoft Corp.
>>
>> C:\Documents and Settings\Peter>ping uksailingweather.co.uk
>>
>> Pinging uksailingweather.co.uk [66.40.56.10] with 32 bytes of data:
>>
>> Reply from 66.40.56.10: bytes=32 time=180ms TTL=47
>> Reply from 66.40.56.10: bytes=32 time=177ms TTL=47
>> Reply from 66.40.56.10: bytes=32 time=177ms TTL=47
>> Reply from 66.40.56.10: bytes=32 time=177ms TTL=47
>>
>> Ping statistics for 66.40.56.10:
>>    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
>> Approximate round trip times in milli-seconds:
>>    Minimum = 177ms, Maximum = 180ms, Average = 177ms
>>
>> C:\Documents and Settings\Peter>tracert uksailingweather.co.uk
>>
>> Tracing route to uksailingweather.co.uk [66.40.56.10]
>> over a maximum of 30 hops:
>>
>>  1    <1 ms    <1 ms    <1 ms  192.168.1.1
>>  2    11 ms     7 ms     7 ms
>> hers-cmts-04-lback-20.network.virginmedia.net [8
>> 0.3.156.1]
>>  3     7 ms     7 ms     8 ms
>> hers-core-1a-ge-114-1672.network.virginmedia.net
>> [80.3.33.69]
>>  4     8 ms     7 ms     8 ms bre-bb-a-so-110-0.network.virginmedia.net
>> [213.1
>> 05.175.37]
>>  5    15 ms    16 ms    15 ms  man-bb-b-as5-0.network.virginmedia.net
>> [62.252.1
>> 92.90]
>>  6    17 ms    15 ms    15 ms osr02know-pc200.network.virginmedia.net
>> [195.182
>> .178.150]
>>  7    18 ms    15 ms    15 ms  wb7301a.network.virginmedia.net
>> [62.30.0.204]
>>  8    18 ms    19 ms    19 ms bir-bb-a-ge-720-0.network.virginmedia.net
>> [62.30
>> .249.46]
>>  9    23 ms    23 ms    23 ms  168.ge-1-3-3.mpr1.lhr2.uk.above.net
>> [213.161.65.
>> 149]
>> 10   110 ms    95 ms    94 ms  so-1-1-0.mpr1.dca2.us.above.net
>> [64.125.31.186]
>>
>> 11    98 ms   105 ms    98 ms  xe-1-1-0.er1.dca2.us.above.net
>> [64.125.26.174]
>> 12    95 ms    95 ms    95 ms  xe-0-1-0.er1.iad10.us.above.net
>> [64.125.31.206]
>>
>> 13    96 ms    96 ms    95 ms  equinixexchange.peer1.net
>> [206.223.115.30] 14     *        *        *     Request timed out.
>> 15     *
>
> Hi Peter
>
> Just checked out the forum you mentioned, I have a similar problem
> with a couple of sites hosted by Hostroute/Myqth - see my post 'Sites
> timing out' lower down.  It's been over a day now since I could get
> onto them. Is this the same network fault?

Hi Peter/Kay,

Kay I have posted in your thread about this, Peter you will be experiencing
the same issue Kay has wherein the site host has blocked the IP range you
are on, If you post on their support forum they should be able to add your
IP this may be quicker. If no joy post back here and I will raise it for
you.
--
--
Kind Regards
Graham Halvorsen
Virgin Media Technical Support
Please bottom-post when responding to aid viewing for all readers, thank
you.

Kay Drury wrote:
> "Kay Drury" <spam@minikay.co.uk> wrote in message
> news:SIfDm.59669$sz7.3873@newsfe10.ams2...
>>
>> "Virgin Media Technical Support - Ray" <support@virginmedia.com>
>> wrote in message
>> news:Ob1Dm.5030$KR3.4554@text.news.virginmedia.com...
>>>
>>> "Kay Drury" <spam@minikay.co.uk> wrote in message
>>> news:1n0Dm.10127$Az3.8169@newsfe19.ams2...
>>>> Forgot to mention, I've tried disabling my firewall and virus
>>>> checker, but no difference.
>>>>
>>>
>>> Hello Kay,
>>>
>>> I have identified a network issue and this has been passed to our
>>> network team under reference F001106933 for further investigation.
>>>
>>> Sorry for any inconvenience this is causing.
>>>
>>> --
>>>
>>> Kind Regards
>>>
>>> Ray Miranda
>>> Virgin Media Technical Support
>>> http://status2.virginmedia.com/
>>> Please bottom-post when responding to aid viewing for all readers,
>>> thank you.
>>>
>>
>> Any idea when this will be fixed?
>>
>
> Spoke to soon, they have just come back, thanks.

Hi Kay,

It looks like they were blocking our IP range, they have now added your IP
but will not add the entire IP range.
If this happens again it may be quicker to post on their support forum
asking them to add your IP (the IP address you have may change)
--
--
Kind Regards
Graham Halvorsen
Virgin Media Technical Support
Please bottom-post when responding to aid viewing for all readers, thank
you.
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freshwire
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« Reply #1 on: October 20, 2009, 01:20:15 PM »

50webs doesn't block the IP at the server level. The block is by the third party company peer1.net. We are waiting for contact back from peer1 about the block however the best thing is if your ISP can contact peer1 directly about the range block.

Jonathan.
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Jonathan | 50Webs Support Volunteer
Chris2009
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« Reply #2 on: October 20, 2009, 03:54:14 PM »

Right For Everyone with problems with that stupid peer1.net router, read this.

To solve this problem is out of 50webs control and peer1.net, this is because liquidnet Ltd host 50webs.com but liquidnet have an agreement with peer1.net to have all the hardware to support their hosting, so what you need to do or myself is to log and support ticket via email or liquidnet Ltd web site with a copy of the trace route and they will contact peer1.net to fix the issue at hand.

Chris
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XYLEM
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« Reply #3 on: October 20, 2009, 06:43:14 PM »

Quote from: "Chris2009"
Right For Everyone with problems with that stupid peer1.net router, read this.

To solve this problem is out of 50webs control and peer1.net, this is because liquidnet Ltd host 50webs.com but liquidnet have an agreement with peer1.net to have all the hardware to support their hosting, so what you need to do or myself is to log and support ticket via email or liquidnet Ltd web site with a copy of the trace route and they will contact peer1.net to fix the issue at hand.

Chris


As I said, our report can't fix this filtering if your network was abuse reported.
Only the network owner can do that. Please, contact the network owner.

Regards
Gazurkoff
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peter50
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« Reply #4 on: October 20, 2009, 09:59:52 PM »

Virgin media support says:

I have emailed our management team to try and get this issue looked into a little further for you. Once we have a responce we can get someone to post back to you with the information we have been provided.

--
Kind Regards
John Barrett
Virgin Media Technical Support

From the newsgroup virginmedia.support.broadband.cable
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Chris2009
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« Reply #5 on: October 21, 2009, 06:31:50 PM »

Dear Site Admin

Ok say your right and we are dealing with an issue that because of abuse from the network in this case Virgin Media possible for Spam, we never know that.

Then how can this be solved via the ISP, There is alot of issues at hand for this problem and it comes down who has the rights to correct this problem, because the way i see it is this. peer1 blocking virgin media IP Addresses on certain Ranges, then you got liquidnet who host yourself and have an agreement with peer1.net running the hardware and then you got yourselfs that all your customers are being effected, so out of the three i think all of you need to communicate to get this issue solved because all of you has a responsible in some form or other it dont matter if you dont have control because if you raise this issue via your host then the ball with get rolling like business always does.
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XYLEM
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« Reply #6 on: October 21, 2009, 09:13:27 PM »

What is the official answer from Virgin Media ISP ?

Regards
Gazurkoff
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freshwire
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« Reply #7 on: October 22, 2009, 02:33:03 AM »

There is no update to the newsgroup thread.
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Jonathan | 50Webs Support Volunteer
peter50
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« Reply #8 on: October 22, 2009, 04:09:05 PM »

As of 1600 GMT today the problem is unresolved

Peer1 UK MD has replied to an email saying he will look into it.

Virginmedia says:
"Virgin Media Technical Support - Lee" <support@virginmedia.com> wrote in message news:<msXDm.334$5w5.220@text.news.virginmedia.com>...
>
> Hi Peter50,
>
> I have requested an update on the issue, we will update you as soon as this has been received.  We're sorry for any inconvenience caused.
>
> Kind Regards
>
> Lee Grant
> Virgin Media Technical Support
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peter50
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« Reply #9 on: October 23, 2009, 10:26:02 AM »

I received this reply from Peer1 does anybody reading this know how to raise a request to Ancient Media?

From: Peer 1 Network Operations [mailto:support@peer1.com]
Sent: 22 October 2009 17:27
Subject: Re: FW: PEER 1 Contact Form Submission

Hey Dom,

In that forum post, the hostname www.uksailingweather.co.uk
<http://www.uksailingweather.co.uk> resolves to a Fremont customer's IP
address. The customer's name is Ancient Media. From a networking
standpoint, we have no filters in place that would block any traffic
from reaching the destination on our backbone. They may have some
filters on the destination end (via a local firewall, or apache config)
that is only permitting traffic to that destination from certain
addresses. I have followed up with Fremont support (spoke to Jas), who
confirmed that the customer does have a firewall in place and are
filtering traffic on the destination end. As they are a colo customer,
MH support doesn't have access to see what existing firewall rules are
in place, or make any modifications.

We have been contacted a few times over the last couple of days about
this, and have requested that they contact Ancient Media directly for
further support. An issue similar to this was reported in Fusion ticket
#96198, which has since been resolved as the customer confirmed it was
no longer occurring.

Please let us know if you need any further information or if we can be
of any further assistance.

Thanks and Cheers,


Matt Hinzel
Network Operations Centre

PEER 1
1000-555 West Hastings Street
Vancouver, BC, Canada  V6B 4N5

24/7 Support: 1.866.484.2588
T: 604.484.2588
F: 604.683.4634
support@peer1.com
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XYLEM
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« Reply #10 on: October 23, 2009, 11:18:09 AM »

Here are some traceroute results to reported IP from virginmedia network, executed by the server side.

traceroute to 80.3.156.1 (80.3.156.1), 30 hops max, 38 byte packets
 1  host253.maxim.net (66.40.16.253)  0.703 ms  0.759 ms  0.675 ms
 2  GigE4-1.FMT-1.maxim.net (66.40.24.69)  0.824 ms  0.620 ms  0.678 ms
 3  oc48-po2-0.sj-mkp16-dis-1.peer1.net (216.187.88.249)  1.721 ms  1.932 ms  1.925 ms
 4  10ge.ten1-2.sj-mkp2-dis-1.peer1.net (216.187.88.134)  1.299 ms  1.184 ms  1.307 ms
 5  10ge.ten1-1.sj-eqx-dis-1.peer1.net (216.187.89.102)  1.667 ms  1.835 ms  1.624 ms
 6  mpr1.sjc7.us (206.223.116.86)  1.848 ms  1.962 ms  1.997 ms
 7  xe-4-1-0.er1.sjc2.us.above.net (64.125.27.90)  2.327 ms  2.217 ms  2.423 ms
 8  ge-2-2-0.mpr1.sjc2.us.above.net (64.125.26.197)  2.451 ms  2.384 ms  2.137 ms
 9  so-1-0-0.mpr1.lga5.above.net (64.125.26.230)  83.087 ms  83.012 ms  89.604 ms
10  so-1-2-0.mpr1.dca2.us.above.net (64.125.26.101)  82.871 ms  83.022 ms  83.081 ms
11  so-1-1-0.mpr1.lhr2.uk.above.net (64.125.31.185)  155.486 ms  155.759 ms  155.616 ms
12  so-5-3-0.mpr1.lhr3.uk.above.net (64.125.24.14)  155.602 ms  155.152 ms  155.504 ms
13  213.152.245.54 (213.152.245.54)  164.879 ms  175.236 ms  164.689 ms
14  pop-bb-b-as1-0.network.virginmedia.net (62.253.185.238)  170.365 ms  169.881 ms  237.327 ms
15  hers-core-1b-so-000-0.network.virginmedia.net (213.105.175.42)  171.119 ms  171.854 ms  171.613 ms
16  hers-cmts-04-lback-20.network.virginmedia.net (80.3.156.1)  171.018 ms  171.409 ms  170.960 ms



traceroute to 80.5.165.229 (80.5.165.229), 30 hops max, 38 byte packets
 1  host253.maxim.net (66.40.16.253)  0.526 ms  0.493 ms  0.418 ms
 2  GigE4-1.FMT-1.maxim.net (66.40.24.69)  1.110 ms  0.331 ms  0.195 ms
 3  oc48-po2-0.sj-mkp16-dis-1.peer1.net (216.187.88.249)  1.451 ms  1.710 ms  1.414 ms
 4  10ge.ten1-2.sj-mkp2-dis-1.peer1.net (216.187.88.134)  1.402 ms  1.055 ms  0.922 ms
 5  10ge.ten1-1.sj-eqx-dis-1.peer1.net (216.187.89.102)  1.544 ms  1.459 ms  1.518 ms
 6  mpr1.sjc7.us (206.223.116.86)  3.025 ms  1.815 ms  2.036 ms
 7  xe-4-1-0.er1.sjc2.us.above.net (64.125.27.90)  1.789 ms  1.781 ms  1.888 ms
 8  xe-4-0-0.er1.lga5.us.above.net (64.125.25.5)  89.360 ms  82.843 ms  83.253 ms
 9  ge-3-2-0.mpr1.lga5.us.above.net (64.125.27.62)  82.893 ms  83.005 ms  82.907 ms
10  so-1-0-0.mpr1.ams1.nl.above.net (64.125.27.186)  162.128 ms  162.262 ms  162.229 ms
11  213.152.245.50 (213.152.245.50)  173.609 ms  173.400 ms  173.515 ms
12  gfd-bb-b-ae0-0.network.virginmedia.net (213.105.172.6)  173.052 ms  173.379 ms  173.209 ms
13  man-bb-a-ae3-0.network.virginmedia.net (213.105.175.145)  172.955 ms  173.203 ms  172.706 ms
14  man-bb-b-ae0-0.network.virginmedia.net (62.253.187.178)  173.401 ms  172.887 ms  173.458 ms
15  manc-core-1b-as0-0.network.virginmedia.net (212.43.163.65)  174.681 ms  173.643 ms  173.888 ms
16  oldh-cam-1b-pc200.network.virginmedia.net (195.182.175.90)  174.280 ms oldh-cam-1b-pc201.network.virginmedia.net (195.182.180.42)  173.362 ms oldh-cam-1b-pc200.network.virginmedia.net (195.182.175.90)  173.795 ms


traceroute to 80.5.162.37 (80.5.162.37), 30 hops max, 38 byte packets
 1  host253.maxim.net (66.40.16.253)  0.298 ms  0.235 ms  0.274 ms
 2  GigE4-1.FMT-1.maxim.net (66.40.24.69)  0.562 ms  0.314 ms  0.481 ms
 3  oc48-po2-0.sj-mkp16-dis-1.peer1.net (216.187.88.249)  1.544 ms  1.213 ms  1.477 ms
 4  10ge.ten1-2.sj-mkp2-dis-1.peer1.net (216.187.88.134)  1.058 ms  1.408 ms  1.074 ms
 5  10ge.ten1-1.sj-eqx-dis-1.peer1.net (216.187.89.102)  1.655 ms  1.413 ms  1.574 ms
 6  mpr1.sjc7.us (206.223.116.86)  25.277 ms  1.755 ms  1.723 ms
 7  xe-4-1-0.er1.sjc2.us.above.net (64.125.27.90)  2.005 ms  2.263 ms  1.773 ms
 8  xe-4-0-0.er1.lga5.us.above.net (64.125.25.5)  82.732 ms  82.612 ms  83.110 ms
 9  ge-3-2-0.mpr1.lga5.us.above.net (64.125.27.62)  98.614 ms  83.099 ms  83.016 ms
10  so-1-0-0.mpr1.ams1.nl.above.net (64.125.27.186)  161.986 ms  162.353 ms  169.491 ms
11  213.152.245.50 (213.152.245.50)  177.650 ms  174.175 ms  173.918 ms
12  gfd-bb-b-ae0-0.network.virginmedia.net (213.105.172.6)  178.542 ms  173.192 ms  173.236 ms
13  man-bb-a-ae3-0.network.virginmedia.net (213.105.175.145)  214.402 ms  172.853 ms  173.122 ms
14  bagu-core-1a-as0-0.network.virginmedia.net (80.5.161.38)  176.021 ms  173.338 ms  173.508 ms
15  bagu-cam-1a-pc201.network.virginmedia.net (195.182.180.6)  173.954 ms bagu-cam-1a-pc200.network.virginmedia.net (195.182.175.2)  173.745 ms bagu-cam-1a-pc201.network.virginmedia.net (195.182.180.6)  172.994 ms


If peer1 doesn't filter any connection, then the only available possibility is from verginmedia. Probably they filtering exact peer1 hop available in their routing table.
We can access verginmedia network because our routing table doesn't include this filtered hop.

I want to say officially, we don't filter any vergingmedia network, also verginmedia connection to our server is interrupt usually 13 -16 hops before our server

Regards
Gazurkoff
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Chris2009
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« Reply #11 on: October 23, 2009, 04:28:36 PM »

Dear Site Admin

Ok that doesnt make sense, If virgin media are filtering peer1 hop from their routing table then it beats the object because virgin media says they route web sites the shortest distance, so why would it be in the routing table when they are blocking the hop.

The ISP Says they its nothing they can do on this issue and i have found out it has something to do with the IP Address given via the ISP due to the fact i have surfed anonymous and my web site works, so do you have an answer to this issue.
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freshwire
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« Reply #12 on: October 23, 2009, 04:31:28 PM »

Surfing anonymous via some proxy service would mean that you are no longer going the same route to the server. Hence this proves nothing.
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Jonathan | 50Webs Support Volunteer
peter50
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« Reply #13 on: October 23, 2009, 08:08:43 PM »

from the newsgroup virginmedia.support.broadband.cable

23 October 2009 18:02

This issue is still being investigated by our Data and IP team under
reference F001110404. Sorry for the continued inconvenince this fault is
causing.

Kind Regards

Ray Miranda
Virgin Media Technical Support
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Chris2009
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« Reply #14 on: October 24, 2009, 05:51:46 PM »

Ok so who is blocking IP Address from this peer1.net server, virgin media blocking access to that route or peer1 blocking virgin media IP Addresses and ranges because i have tryed to access my site from another virgin media customer with a different IP Address and it still dont work.

So who going to solve this problem, all i care about is results and solutions, but at the moment every business like liquidnet, virginmedia, peer1 and yourselfs dont even know what the problem is and saying its nothing to do with them and passing a parcel to someone else to deal with and its going round and round and round a circle and it getting very stressful, so unless someone does deal with this issue or someone from 50webs provided me with some usefull info to get this issue solved as its been 2 weeks then i have no choice to remove my account from 50webs.
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